Types of Business Letters

 Radhanagari Mahavidyalay, Radhanagari.

B. Com. I.    Semester - II

Subject - English.

Module- V

Business Correspondence

ii) Types of Business Letters

ii) Letters of Complaint -:

                                   

In any business, there will be some mistakes and mishaps. You may not get the goods and services as you had expected and ordered. If things go wrong on your order. you have to inform the suppliers about the problem and see that the faults are corrected and adjustments are made. When a buyer discovers any mistake or discrepancy, he brings it to the notice of the supplier by writing a complaint letter.

* The following is a specimen complaint letter:

Ferguson College Pune

FC Road, Deccan Pune-5

2 January 2016

Ref. FCP/Lib/25/20016

M/s Trinity Books Sellers. M. G. Road, Delhi-110005.

Subject: Regarding damaged books supplied.

Dear Sirs,

      Thank you very much for the dispatch of 150 books for which we had placed with you an order dated 25 November 2015.

      But, on opening the package, it is found that two copies of 'Personnel Management and four copies of "Tempest are damaged. These books are so badly damaged that they a of no use to us. 

       We request you, therefore, to replace them immediately or send us credit note for the account of six books. We shall return these damaged copies on hearing from you.

Thanking you

Yours faithfully, 

         Sd/

Rajaram Savekar

Librarian Ferguson College, Pune.

Reply:

Trinity Book Stores

M. G. Road, New Delhi-5

07 January 2016.

Ref. TBS/ Sell/251/2016

The Librarian,

Ferguson College, Pune FC Road, Deccan, Pune - 5

Subject: Damaged books.

Reference: Your letter No. FCP/Lib/25/20016dated 2 January 2016. 

Dear Sir,

    We are sorry to learn from your letter of 2 January 2016 that some of the books supplied to you were damaged when they reached you. 

   We regret that you should have a cause to complain about the damaged books. We have already sent the replacement by a parcel post this morning. We hope the steps we are taking for improving the packing will ensure the safe arrival of all your orders in future.

Thanking you.

Yours faithfully.

      Sd/-

     N.Swamy 

Proprietor, M/s Trinity Book Stores.