Business Correspondence

 Radhanagari Mahavidyalaya,Radhanagari 

B.Com. I, Subject – English 

Semester – II 

MODULE-V 

 A) Business Correspondence

 Introduction:

Communication through exchange of letters is known as correspondence. We communicate our feelings and thoughts to our friends and relatives through letters and this communication is called personal correspondence. A businessman also writes and receives letters in day to-day transactions, which may be called business correspondence. Business correspondence means the exchange of information in a written format for the process of business activities. Business correspondence takes place between different organizations or between the customers and the organization.

 Need for written communication:

Now-a-days business operations are not restricted to any locality, state or nation. Today production takes place in one area but consumption takes place everywhere. Since the businessman as the well as the customers live in far off places, they don't have sufficient time to contact each other personally. Thus, there arises the need for writing letters. Now the importance of letters has increased because of vast expansion of business, increase in demand as well as supply of goods. The importance of business correspondence is important for maintaining proper relationships. It can serve as an evidence to create and maintain goodwill and help in expansion of business. 

Types of Correspondence:

Business letters are the most formal methods of communication and follow specific formats. They are addressed to a particular person or organization. The main types of business correspondence are: 1) Letter of Inquiry 2) Letter of Claim/Complaints 3) Letter of Application 4) Letter of Approval/Dismissal 5) Letter of Recommendations 6) Letter of Promise.