Business Correspondence

 Radhanagari Mahavidyalay, Radhanagari.

B. Com. 1  Semester - II

Subject - English.

 

 Module - V

 Business Correspondence

Second main point

II) Types of Business Letters :-

    Business letters are written for the fulfillment of several purposes. The purpose may be to enquire about a product to know its price and quality, availability, etc. This purpose is served if you write a letter of enquiry to the suppliers. After receiving a letter the supplier may send you details about the product as per your query. If satisfied, you may give order for supply of goods as per your requirement. After receiving the items, if you find that the product is defective or damaged, you may lodge a complaint. These are the few instances in which business correspondence takes place. 

Let us learn the details about some important business letters.

i) Business Enquiry Letter:

      A letter of 'enquiry' is written to seek information from other organizations.

Sometimes prospective buyers want to know the details of the goods which they want to buy, like quality, price, mode of delivery and payment, etc. They may also ask for a sample. The letter written to seller with one or more of the above purposes is known as enquiry letter.

 Each enquiry letter should be drafted keeping the points in view: 

1) Indicate the nature of enquiry at the beginning. 

2) State reason for the enquiry.

3) Clearly state what information you want to seek.

4) Close with a statement which would elicit quick response.

A Specimen Letter of Enquiry:-

Bharat Trading Company

415, B Madhav Road, Sadashiv Peth, Pune -5

E-mail: btc_2005@gmail.com

Date: 15th December, 2016

Tel.-(020)23241053

Ref. BTC/W/ 2016/211

Sales Manager,

Titan Quartz,

Sona Towers, 71,

Miller Road, Mumbai-52.

Subject:  Enquiry about the price of watches...

Dear Sir,

   We are dealing in retail trade of wrist watches. We would be interested in selling your products, through our retail showroom Bharat Trading Company. 

       We understand that TATA has introduced new types of world class Titan Quartz Watches. We shall appreciate detailed information about each of the Titan Quartz Watches along with the illustrated catalogue and price-list. We also want to know about the  guarantee for each of the quartz watches.

    Could you, therefore, send us your quotations and let us know the terms and conditions of the payments.

  We hope that this enquiry of ours will receive your prompt and best attention.

 Thanking you,

Yours faithfully.

For Bharat Trading Co. Sd/

(R. Somanath)